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With Christmas approaching, starting from November, there may be extended processing times for packages. We kindly request customers ordering Christmas gifts to place their orders as early as possible. For orders placed after December, we cannot guarantee delivery before Christmas. Thank you for your understanding!

Free worldwide shipping on orders over $89.

For standard shipping to the United States, Canada, Mexico, Australia, European Union, United Kingdom and New Zealand, there is a flat fee of $6.95

Receive your products in a simple, quick and secure way wherever you prefer using our delivery options.
Once your order is completed, we will keep you informed of all the shipping stages and you can track the status of your order here.

United States

Standard Shipping 10-20 Business days 

Express : 8-12 Business days 

Canada 

Standard Shipping 12-20 Business days

Express : 8-15 Business days 

Australia & New Zealand

Standard Shipping 10-20 Business days

UK&Europe

Standard Shipping 10-15 Business days

Express : 7 Business days 

Rest of the world

Standard Shipping15-30 Business days

Processing Times

All orders will be dispatched from our warehouse within 10-15 business days. In peak periods please allow for up to 10-20 business days for dispatch.

Order delivery times are provided as guidelines only

*All shipping times exclude clearance/customs delays

After your package is sent, you will receive a shipment confirmation email with a tracking number. Please use the following global logistics tracking websites to track your package

https://www.17track.net/en

Please note that due to the pandemic situation, Shipping companies may take extra time to deliver your item.

Please Note: the above timeframes are not guaranteed and delays may occur beyond our control. Mololabel is not responsible for any delays in receiving your parcel ( for example, delays caused by a country's customs/border control department/other irresistible reasons), nor for any customs or any other taxes which may be imposed by your country.

Returns

The item must be returned within 7 days of receiving your order. We suggest all items are tried on as soon as they are received to ensure you are able to return items within this time frame.
Please be careful when trying on items for the first time as we will not accept any items that have deodorant, in-scents or perfume smells, makeup, fake tan stains, pet fur or any marks at all and it will be reshipped back to you once received and inspected.

To be eligible for a return, your item must be in the same condition that you received it, Items must be returned in original condition, unworn (not worn for longer than trying the garment/s on), unaltered, unwashed and with their tags attached. 

To start a return, you can contact us via email at info@mololabel.com. Items sent back to us without first requesting a return will not be accepted. 

Once we’ve received and inspected your return, and We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed.The refund will automatically be issued to your original payment account.

If you paid using a credit or debit card, the money will be refunded to your card. Depending on your card issuer, it can take up to 15-30 days for the refund to appear on your card statement.

• The original shipping fee and insurance are non-refundable.
• Unfortunately, we cannot accept returns gift cards.
• We are not  responsible for shipping costs on returns

Exchanges 

To start a exchange, you can contact us via email at info@mololabel.com. Items sent back to us without first requesting a exchange will not be accepted. 

We are unable to cancel or refund orders that are in transit
Any claim on damaged, missing or wrong items needs to be lodged via email  within 3 days of receiving.  For missing items, damaged, wrong items we will either resend the  items or arrange for a refund.

You can always contact us for any return question at info@mololabel.com