Return Policy

Returns

The item must be returned within 7 days of receiving your order. We suggest all items are tried on as soon as they are received to ensure you are able to return items within this time frame.
Please be careful when trying on items for the first time as we will not accept any items that have deodorant, in-scents or perfume smells, makeup, fake tan stains, pet fur or any marks at all and it will be reshipped back to you once received and inspected.

To be eligible for a return, your item must be in the same condition that you received it, Items must be returned in original condition, unworn (not worn for longer than trying the garment/s on), unaltered, unwashed and with their tags attached. 

To start a return, you can contact us via email at info@mololabel.com. Items sent back to us without first requesting a return will not be accepted. 

Once we’ve received and inspected your return, and We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed.The refund will automatically be issued to your original payment account.

If you paid using a credit or debit card, the money will be refunded to your card. Depending on your card issuer, it can take up to 15-30 days for the refund to appear on your card statement.

  • The original shipping fee and insurance are non-refundable.
  • Unfortunately, we cannot accept returns gift cards.
  • We are not  responsible for shipping costs on returns

Exchanges 

To start a exchange, you can contact us via email at info@mololabel.com. Items sent back to us without first requesting a exchange will not be accepted. 

We are unable to cancel or refund orders that are in transit
Any claim on damaged, missing or wrong items needs to be lodged via email  within 3 days of receiving.  For missing items, damaged, wrong items we will either resend the  items or arrange for a refund.

You can always contact us for any return question at info@mololabel.com