Matthew Polo T-Shirt
Matthew Polo T-Shirt
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Shipping
Shipping
Enjoy free shipping on orders over $89. For standard shipping, we charge a flat fee of $7.99.
Shipping Times
- United States:
- Standard Shipping: 8-20 business days
- Canada:
- Standard Shipping: 12-20 business days
- Australia & New Zealand:
- Standard Shipping: 8-20 business days
- United Kingdom & Europe:
- Standard Shipping: 7-15 business days
- Rest of the World:
- Standard Shipping: 15-30 business days
Processing Times
We dispatch all orders from our warehouse within 3-7 business days. During peak periods, please allow up to 10-15 business days for dispatch.
We will send you a shipment confirmation email once we deliver your order to the carrier. At this point, the tracking number may be delayed.
Tracking Your Order
Once we send your package, we will email you a shipment confirmation with a tracking number. You can use the following global logistics tracking website to track your package:
Important Notes
- Shipping times are guidelines only and may vary.
- We do not include clearance/customs delays in the estimated shipping times.
- Pandemic-related delays may cause additional shipping time.
- Mololabel is not responsible for delays caused by customs, border control, or other unforeseen factors in the destination country.
- Your country may impose customs taxes or duties, and Mololabel is not responsible for any charges.
You can always contact us for any return questions at info@mololabel.com
Return
Return
We are committed to ensuring your shopping experience is smooth and satisfactory. You can return or exchange items if they meet the conditions outlined below.
Return Conditions
Defective or Incorrect Items
If the item is defective or does not match the description, you can return or exchange it.
Returns for Non-Defective Items
If you wish to return an item that is not defective, you must meet the following conditions:
- The item must be in its original condition (unworn, unwashed, and unaltered).
- The item must have the original tags attached.
- The item must not have been used (only tried on).
- The item must not have any stains, odours, makeup, fake tan marks, pet fur, or visible marks.
Please be cautious when trying on items for the first time. We cannot accept items with deodorant, perfume, incense smells, or visible stains.
How to Initiate a Return
To initiate a return, please email us at info@mololabel.com within 7 days of receiving your order.
Return Process
Once we receive and inspect your returned items, we will email you to confirm that we have processed your return and inform you whether we have approved or rejected your refund.
If approved, we will automatically credit your refund to your original payment method. Please note that depending on your card issuer, the refund may take 15-30 days to appear on your card statement.
Refund Exclusions
- Shipping Fees: Original shipping fees are non-refundable.
- Gift Cards: We cannot accept returns on gift cards.
- Return Shipping Costs: We do not cover return shipping costs.
Exchanges
To initiate an exchange, please email us at info@mololabel.com within 7 days of receiving your order.
Damaged, Missing, or Incorrect Items
If you receive a damaged, missing, or incorrect item, please email us within 3 days of receiving the item. We will either resend the correct item or arrange a refund.
Order Cancellations
Once an order is in transit, we cannot cancel or issue a refund.
Contact Us
Don't hesitate to contact us at info@mololabel.com for any questions regarding returns or exchanges.
Material: 20% Rayon 75%Polyester 5% Spandex
Fit: Regular fit
Thickness: Regular
Sleeve: Short Sleeve
Season: Winter, Spring, Autumn
Weight: 250g
Size: Standard US
Note: The size is measured directly on the clothes. The size measurements may vary from category to category. It may be off by 1-3CM. Please confirm the size chart before making an order.
| Size | Chest | Length | Sleeve Length |
| S | 40.2" / 102cm | 27.6" / 70cm | 13.6" / 34.5cm |
| M | 42.5" / 108cm | 28.3" / 72cm | 14.2" / 36cm |
| L | 44.9"/ 114cm | 29.1" / 74cm | 14.8" / 37.5cm |
| XL | 47.2" / 120cm | 29.9" / 76cm | 15.4" / 39cm |
| 2XL | 49.6" / 126cm | 30.7" / 78cm | 15.9" / 40.5cm |
